Knowledge Management

Read this paper to learn 5 practices that ensure the collaboration solution you choose will give you the significant business results you are seeking. Collaboration solutions can accelerate cycle times by 30% across virtually every business function. These results may be critical to survival in difficult economic times, and the right collaboration solution is the single most effective way to get them.

Read this paper to learn 5 biggest blunders people tend to make when choosing a collaboration solution, and how to avoid them.

Read this paper to learn the steps to successfully roll out an enterprise collaboration solution and help your organization embrace a more collaborative, transparent and effective way of working. Introducing a social software solution carries with it a unique set of challenges and opportunities, and requires a new roll-out approach. The approach outlined in this paper has been honed over thousands of customer implementations to generate the fastest adoption across your enterprise.

Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access.

See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 

Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history

Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services

Online social networking is expanding exponentially and making a huge impact on the enterprise. IBM offers cutting-edge technologies and tools to help you develop and deliver Web 2.0 applications that are simple to build, quick to remix and easy to extend.

The product portfolio decisions you make today will determine whether your company is relevant tomorrow. With such a fine line between success and failure, now is the time to make product portfolio decisions based on fact-not guesswork, political agendas, intuition or the opinions of the loudest voice in the room. Learn more today!

As information flows more freely in the business world, decisions need to be made quicker and based on sturdier data.

This penetrating survey report clarifies how organizations are leveraging document management practices, such as records management and document imaging, to help meet the current economic challenges and gain a competitive edge in the eventual recovery.

This document explains IT Search's ability to instantly search all the data generated by applications, servers and network devices in your IT infrastructure. Download to learn more today!

The long migration to electronic health records (EHRs) in the U.S. is set to speed up with the funding authorized by the American Reinvestment and Recovery Act of 2009.  But what are the specific risks when clinicians can’t access electronic health records? How far-reaching are the consequences when EHR data is lost, or its integrity is compromised?  This paper looks at the mission-critical role of EHR systems, and introduces availability solutions that build in uptime protection to ensure the continuity of operation that both caregivers and patients can depend on.

This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. We identify and analyze these challenges, and examine how organizations are leveraging people, processes, technology, and knowledge to address these issues successfully. In addition, beginning in the Executive Summary and continuing throughout the report, we raise questions about troubling trends and offer a new model for overcoming the problematic issues related to the field of sales.

Continuous, high or 'on -demand' availability — the choice is yours. The coupling of two industry-leading technologies — VMware Infrastructure 3 and Stratus ftServer systems — gives IT managers a flexible, robust solution that delivers mission-critical SLAs along with the full benefits of virtualization.

Learn how Stratus Mission-Critical Managed services have delivered 100% business capability for a clients' global operation - so they can 'have their cake and eat it too!'

“Web 2.0” is a vogue term which describes the trend in the use of World Wide Web technology and web design that aims to enhance creativity, information sharing, and most notably, collaboration among users.

Great Requirements are Free is a new idea in webcasts: It recognizes that everyone from executive to analysts are busy and can’t always free up the time to view a forty-five minutes to one hour session during the day. Micro casts are short, hard-hitting, and informative sound-bites on critical issues. We guarantee it will be a productive 10 minutes in your day.

This white paper explores how this 'always on' eLearning resource can facilitate technology professionals' ability to increase productivity, pursue professional certifications, and improve collaborations and communication.

The implementation of an information strategy is critical to your organization's business success and key to sustaining your competitive advantage. IBM’s Information Agenda has been specifically designed to help. Philip Howard of Bloor Research has helpful insights on getting started.

Mid-Market CEO Study - The rate and scope of change in the business environment is unprecedented. Organizations that approach this climate as an opportunity are the ones experiencing greater financial returns. Explore the study, The Enterprise Of The Future: Implications For Midsize Organizations, to learn about the core traits shared by these successful midsize organizations.

In today's competitive environment, sharing information and expertise can be critical in driving organizational success. To foster innovation, it's important to create collaboration communities of employees, as well as customers and partners "outside the firewall." Read this white paper to learn how to tap into both internal and external knowledge.

How mature is your information security policy program? Do you have a set of outdated documents stored in a binder or intranet site? Or do you have a documented management program that keeps your policies up to date, your users informed and your internal auditors sleeping at night?

With the explosive growth of online video, many marketers are experimenting with a variety of distribution strategies. Discover how you can quickly, easily develop the right distribution strategy for your online video content. The right distribution strategy can increase traffic to your website, build a more widely known and influential brand, and tap into previously unreachable customer bases.

This paper covers why encryption is not enough to protect your electronic documents and why other factors such as the implementation of a DRM (digital rights management) system are equally important for document protection.  It covers key management, enforcing time limitations, and other methods of document control.