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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Are your collectors FDCPA-compliant when they're on the phone with consumers? There are many options available to call centers and collection agencies. In this white paper, we get through the thoughts and opinions and various voices in the industry.
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better hiring, better work environment, better quality management, fdcpa compliancy, better hiring
    
Interactive Intelligence
Webinar Published By: IBM     Published Date: Nov 13, 2014
This webcast examines a large government agency struggling to provide stable test environments to support their partner landscape. Learn how service virtualization was used to simulate their department's core systems for a lower risk, less expensive, and stable testing environment.
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service virutalization, core systems, testing environments, it management, knowledge management
    
IBM
White Paper Published By: Workfront     Published Date: Jun 25, 2014
Is your IT organization plagued by overburdened resources, too many meetings and work request interruptions? Download this eBook to learn about 10 problems preventing your IT team from doing their best work and how to solve them. Get the eBook now.
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at task, it organizations, work requests, technology changes, project updates
    
Workfront
White Paper Published By: AtTask     Published Date: Jul 17, 2014
Rapid changes in both technology and business mean that IT departments are constantly barraged with new projects whether it's writing a web app or implementing new infrastructure for mobile application. It's a challenge just to stay ahead of the curve. This Whitepaper examines the top 10 every day pains that prevent IT managers from getting work done and offers some new and trusted solutions for improving your productivity.
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at task, it organizations, work requests, technology changes, project updates
    
AtTask
White Paper Published By: Asure Software     Published Date: Mar 20, 2014
Asure Space will help simplify your workplace by offering ten strategies to maximize workplace utilization.
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asure, workplace space, space utilization, efficient measurements, work productivity
    
Asure Software
White Paper Published By: Oce Business Services     Published Date: Jun 22, 2009
This penetrating survey report clarifies how organizations are leveraging document management practices, such as records management and document imaging, to help meet the current economic challenges and gain a competitive edge in the eventual recovery.
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oce, business, document management, economy, recession
    
Oce Business Services
White Paper Published By: Symantec     Published Date: Jun 27, 2013
Symantec Corporation and Ponemon Institute are pleased to present the 2013 Cost of Data Breach: Global Analysis, our eighth annual benchmark study concerning the cost of data breach incidents for companies located in nine countries. Since 2009, we have provided a consolidated report of the benchmark findings from all countries represented in the research. In this report, we present both the consolidated findings and country differences.
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symantec, data breach, global analysis, benchmark findings, research
    
Symantec
White Paper Published By: Windstream     Published Date: Mar 26, 2014
With so much information about cloud computing, it’s hard to know where to go or who to trust for information. Here’s a short resource guide on cloud computing trends.
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windstream, cloud, cloud trends, cloud computing, great migration
    
Windstream
White Paper Published By: IBM     Published Date: Jan 09, 2015
IBM sponsored the and Ponemon Institute examined the actual costs of data breaches at 61 US companies and drew on the results of more than 500 interviews to reveal the true costs of data breaches today, from detection and escalation to customer churn. Read the analyst research to find out the average number of breached records per company, the real reasons most data breaches occur, the capital outlays that a breach requires, and the rate at which customers abandon companies after a breach occurs.
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data breaches, data breach detection, business continuity management, malware, security
    
IBM
White Paper Published By: IBM     Published Date: Jan 09, 2015
This quarterly report from the IBM X-Force research and development team provides a closer look at today’s security risks – from new threats arising from within the Internet of Things, to the sources of malware and botnet infections.
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security solutions, it security, security risks, threat intelligence report, malware
    
IBM
White Paper Published By: IBM     Published Date: Oct 13, 2015
What truly affects the cost of a data breach? Ponemon Institute’s latest study of 350 organizations around the globe details both the cost and impact of data breaches, with breakdowns by industry and country.
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ibm, data breach, ponemon institute, jp morgan, global analysis
    
IBM
White Paper Published By: IBM     Published Date: Apr 04, 2016
What truly affects the cost of a data breach? Ponemon Institute’s latest study of 350 organizations around the globe details both the cost and impact of data breaches, with breakdowns by industry and country.
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ibm, data breach, global, ponemon institute, knowledge management
    
IBM
White Paper Published By: IBM     Published Date: Apr 04, 2016
What truly affects the cost of a data breach? Ponemon Institute’s latest study of 350 organizations around the globe details both the cost and impact of data breaches, with breakdowns by industry and in the United States.
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ibm, data breach, united states, ponemon institute, knowledge management
    
IBM
White Paper Published By: IBM     Published Date: Apr 04, 2016
The Cyber Security Intelligence Index offers a high-level overview of the major threats to businesses worldwide over the past year.
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ibm, cybersecurity, cybersecurity intelligence index, security threats, security
    
IBM
White Paper Published By: ThreatTrack Security     Published Date: May 21, 2015
This report provides a 360 degree view of organizations' security threats, response plans, processes, and investments. More than 800 security decision makers and practitioners were surveyed in December 2014 across North America and Europe.
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cyberthreat, security, malware, defense, it management
    
ThreatTrack Security
White Paper Published By: IBM     Published Date: Sep 30, 2016
Managed security services is a mature market with offerings from established service providers. This Magic Quadrant presents enterprise buyers with advice on selecting MSS providers to support global service requirements. publish date: December 2015
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ibm, security, maturity, gartner, magic quadrant
    
IBM
White Paper Published By: Okta     Published Date: Nov 03, 2015
Gartner has named Okta as the only leader in its 2015 Identity & Access Management as a Service (IDaaS) Magic Quadrant. Access your complimentary Gartner report today.
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okta, gartner, magic quadrant, identity and management, idaas
    
Okta
White Paper Published By: IBM     Published Date: Apr 04, 2016
IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.
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ibm, ibm bigfix, gartner, magic quadrant, client management tools
    
IBM
White Paper Published By: Cisco     Published Date: Nov 17, 2015
Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.
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gartner, cisco, magic quadrant, contact center infrastructure, security
    
Cisco
White Paper Published By: Cisco     Published Date: Nov 17, 2015
Midsize businesses have ever-greater choice in premises-based unified communications, with providers extending features and go-to-market channels while trying to maintain ease of use and consistency. Midmarket IT planners should evaluate UC providers' delivery capabilities, not just their solutions.
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cisco, gartner, unified communications, midsize enterprises, it management
    
Cisco
White Paper Published By: PulseSecure     Published Date: Apr 06, 2015
Learn about the 2015 mobile threat landscape and see how you can prepare your organization for 2015 and beyond with this market report.
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mobile threats, pulsesecure, mobile security, mobile threat landscape, market report
    
PulseSecure
White Paper Published By: VMware AirWatch     Published Date: Nov 12, 2015
VMware continues to raise the bar in business mobility. It offers the most streamlined process for deployment and management of business mobility solutions through its EUC products, and has given IT administrators the perfect set of options to efficiently manage the challenges of business mobility. The company continues to grow by bringing complete solutions that go beyond simply providing basic client or desktop monitoring services. Frost & Sullivan believes that VMware is in an ideal position to help its customers execute on their next-generation business mobility strategies; based on this analysis Frost & Sullivan recognizes VMware with the 2015 Visionary Innovation Leadership Award.
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vmware, business mobility, euc products, end user computing, it management
    
VMware AirWatch
White Paper Published By: HP     Published Date: Dec 03, 2015
The 2015 Service Virtualization Market Snapshot™ REPORT by Voke Research provides real-world data to help you justify the investment in service virtualization.
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service virtualization, data, market snapshot, voke research, knowledge management
    
HP
White Paper Published By: xMatters     Published Date: Feb 04, 2015
Staying on top of cutting-edge communication trends can be the difference in saving lives during a disaster or even preserving customer loyalty by notifying people during a major business interruption. Get the complimentary report written by industry expert Dr. Steven B. Goldman and learn the important trends you need to be aware of in 2015, including: • The increase in security budgets, as well as fines and lawsuits • The continuing rise in data breaches and malicious cyber attacks • The impact of social media on crisis preparations and response • Why natural disasters may be the least of your worries • And most importantly, how to survive the robot uprising!
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security, budgets, disaster, business interruption, social media
    
xMatters
White Paper Published By: IBM     Published Date: Jul 22, 2016
Read this Forrester report to learn how digital intelligence can help you combine insights from existing, new and emerging channels to drive timely, customer-obsessed decision-making. Get an up-close look at the disruptive nature of digital intelligence technology and find out how to continuously improve customer engagement.
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ibm, commerce, customer analytics, customer experience, digital intelligence
    
IBM
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