Knowledge Management

Elasticity is considered superior to traditional scalability because it attempts to exactly match resources to demand. Take a closer look at a ScaleN technology that offers a more efficient, elastic, and multi-tenant approach to meeting the challenges and demands of modern data center architectures. You’ll learn how elasticity can be achieved and how it offers multiple scalability models to better meet the sub-second failover and on-demand scalability required by modern business and IT organizations.

Enterprise data-centers are straining to keep pace with dynamic business demands, as well as to incorporate advanced technologies and architectures that aim to improve infrastructure performance, scale and economics. meeting these requirements, however, often requires a complete rethinking of how data centers are designed and managed. Fortunately, many enterprise IT architects are leading cloud providers have already demonstrated the viability and the benefits of a more modern, software-defined data center. This Nutanix white paper examines eight fundamental steps leading to a more efficient, manageable and scalable data center.

Because English is the default language of global business, success depends on employees who can communicate and collaborate effectively in this common language. In fact, new research from the CEB shows that as much as 50% of successful performance now depends on collaboration (up from 20% ten years ago), making this a more urgent issue. However, most employees (93%) working in multinational companies do not have sufficient English skills to adequately perform their jobs. Read the white paper and learn how to build the business case for launching an enterprise-wide Business English development program to increase your company¹s productivity and profits.

As more organizations engage in global business, English has become critical to their success. Research shows that 92% of global employees say that English is required to do their jobs, yet only 7% think their Business English is strong enough for work in global business. Read the white paper now to learn how you can improve your employees' Business English skills so that your organization can achieve its operational and financial goals.

English is the language of business in today's global economy, which both simplifies and complicates your business: For example, most (up to 70%) Forbes Global 2000 employees aren't native English speakers, and as few as 7% say they have the Business English skills required to do their jobs effectively. Read the Buyer's Guide to see how you can provide the training your employees need to develop ready-to-use Business English skills and how GlobalEnglish can help.

The global economy grows more interdependent and interconnected by the day, and recent research by GlobalEnglish, the leading provider of on-demand Business English communication software to the world's top companies, affirms the trend. Two recent groundbreaking studies - the 2013 Business English Index (BEI) and the Globalization of English (GOE) report - confirm the primacy of Business English as the de facto language of business. Download this report to learn how BEI allows corporate leaders to benchmark their workforce's skills against peers and competitors.

Is Virtualized IT Stalled On Delivering Performance? Read this white paper to discover some solutions that help address performance problems head-on.

FIPS, CAPS, AISEP, and many more — BlackBerry® has received certification from the most rigorous security testers in the world. In this insightful webinar, find out what they mean and why they matter to enterprises.

This whitepaper reveals research findings on the total cost of ownership (TCO) and security for the major mobile platforms: Apple iOS, Google Android™, BlackBerry®, Windows Phone and Nokia Symbian.

Ricoh Canada’s Director of Infrastructure and Operations speaks about his enthusiasm for BlackBerry® 10 devices, his findings after testing BlackBerry® Enterprise Service 10, and plans to port a field service application to the new platform.

Mobile Computing Corp Inc. (MCC) specializes in mobile field service solutions. After a rigorous trial period, the company’s CEO concluded that “the strength of BlackBerry 10 is great.” Find out what made the experience so positive.

McCain Foods Ltd. and Air Canada are long-time BlackBerry® customers. In this short video, senior IT leaders from both companies explain why they see BlackBerry® 10 as the natural evolution of their mobile strategy.

Find out about innovative tools for Enterprise Mobility Management (EMM) including BlackBerry® Enterprise Service 10, and get all the details on the BlackBerry® software and services roadmap.

Why industry best call analysis matters -- Case studies highlighting the latest disruptive technology for the collections and telemarketing industries from Interactive Intelligence.

In an effort to help receivables management companies achieve compliance with federal and state laws and regulations, Interactive Intelligence queried a group of ten ARM industry professionals about the future trajectory of compliance issues in 2012.

Read this white paper for a quick start to data security, IT Security Compliance & Audits. Immerse yourself in the 10 basic steps to data security and other goals for a comprehensive data security program.

Are your collectors FDCPA-compliant when they're on the phone with consumers? There are many options available to call centers and collection agencies. In this white paper, we get through the thoughts and opinions and various voices in the industry.

In this white paper series, on TCPA, from ARM.com, Latitude Software, and Interactive Intelligence, we asked collection industry attorneys David Kaminski and Anita Tolani to weight in on different aspects of technology for TCPA compliance.

Driving to one percent - In this series, we view this phenomenon from a business perspective and how seemingly minor additions, deletions, or shifts can reap substantive results.

Representatives from the debt collection industry make billions of contacts with consumers on behalf of creditors every year. With compliance being necessary -- this paper will explore critical sites of outbound calling compliance.

Improve your customer strategy with workforce optimization by reading this white paper -- learn through 10 key questions in which you can find all the answers you need on improving your customer strategy.

Contact centers are obviously human-powered operations, and nothing is more core to the proper function of the operation than determining how many center agents are needed for a certain volume of contracts and more. Find hidden costs by reading more.

In this white paper, learn about the advances in decision techniques that are at the center of contact center enterprise analytics. Learn how computers shouldn't replace people as decision makers, rather, aid us in decisions that are hard to make.

Utility outages are inevitable. How utilities communicate with the customers who are personally impacted by the outage has the potential to be a relatively positive or an incredibly negative experience. Learn about customer communications via social.

Insurers are renewing their focus on top line growth-seeking ways to increase premium volumes while at the same time improving profitability. Properly interacting with customers creates revenue on all ends. Read on to learn about key user interaction